" We recruit customer service agents and staff with experience in customer service. We never forget who we represent in everything we do. "
Prosecutors trust us in administering their diversion programs. While administering diversion programs, CorrectiveSolutions never forgets that it represents elected prosecutors to their constituents. Honoring this trusted partnership is the foundation of our Guiding Principles & Values and we believe drives our success.
With the best call center in the industry, prosecutors can rest easy. For CorrectiveSolutions it is all about customer service. We have well trained and highly motivated staff with the processes and controls in place to prove it. Each staff compliance agent is graded 4-6 times per month on customer service performance.
In addition, for select programs, we have local staff to do community outreach for the prosecutor. Read more about our community outreach.
Our Guiding Principles & Values We Live By
Remember who you represent.
Trust is a sacred privilege we must earn from those we serve. Always remember who you are and who you represent everyday.
Delight the customer.
Our growth and success are the result of the legendary service we deliver to our clients and to each other every day.
Raise the bar.
We have a duty to improve every day. We should never rest on yesterday’s standards.
Solve the problem.
We see challenges as opportunities. There is no problem that creativity, passion and hard work cannot solve.
Measure what matters.
Trust your instincts, but use data to guide your decisions.
Learn from others.
The foundation of our success comes from challenging old ideas, listening actively and collaborating intently. We must respect each other to truly learn.
Be courageous.
Commit to lead and champion a project that makes our company better. Don’t wait for others to do it, especially when a client’s needs are at stake.
Safeguard our reputation.
Our reputation is priceless and hard to restore, whether as a firm or as individuals. We will not compromise our reputation or integrity in any way.